Empathy map

Understand your clients/user in a deeper level. Imagine what they feel, hear, see, and want from you.

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Tips & Tricks


  • Imagine you are the character represented on the Personas tool
  • Try to imagine at least 4 different situations
  • If you know someone similar, call them

1 Hour(s)

1 - 4 Participants




Questions
This tool helps you answer the following questions

How do I better understand my clients?
Who is my client?
Who is my consumer?



Attitudes


Empathetic
Understanding

Used by


Lawyers
Marketers
Mediators
Psychologist

Versions


Version 1.0 : 12/10/2016
Version 1.1 :